FAQs
About Aluna
What is Aluna?
Aluna is a fashion brand offering stylish everyday essentials with comfort and quality.
What products do you offer?
We currently offer T-Shirts and Caps designed for daily wear.
Why choose Aluna?
We focus on simple style, comfort, and dependable quality.
Orders
How do I place an order?
Choose your items, add them to cart, and complete checkout.
Can I cancel my order after placing it?
Please Contact us quickly and we will assist if possible.
How do I know my order is confirmed?
You will receive an order confirmation after successful checkout.
Returns & Exchanges
Can I return or exchange my order?
Yes, within 14 days from receiving your order.
What condition should items be in?
Items should be unused and returned in original condition.
Where can I read full return details?
You can Learn more.
Shipping & Delivery
How long does delivery take?
Orders are usually delivered within 3 to 5 business days.
How are shipping fees calculated?
Shipping fees appear at checkout based on your governorate.
Where can I read full shipping details?
You can Learn more.
Payment
What payment methods do you accept?
Available payment methods appear during checkout.
Is online payment secure?
Yes, payments are processed through secure checkout systems.
Need help with payment issues?
Please Contact us.
